Terms of use

1. Definitions

• Guest: a legally capable person aged 18+ booking the house for themselves and their companions.
• House: the MySynevyr wooden house and grounds, provided to the Guest in full.
• Request: a booking request sent via mysynevyr.com, a messenger or by phone.
• Booking: a request confirmed by the Owner and paid by the Guest.

2. Booking

• A request on the website is free and non-binding. It is not a booking until the Owner confirms it.
• The Owner checks availability and confirms by phone, messenger or e-mail.
• After confirmation the Guest receives a payment link. The booking is complete once the full amount is paid.
• If payment is not made within the time stated by the Owner, the booking may be cancelled.

3. Prices and payment

• Prices are shown in UAH and may vary by day of week, season and holidays.
• Extra services (cleaning; guests beyond six aged 12+; a pet) are set in US dollars and converted to UAH at the National Bank of Ukraine rate on the day of booking.
• The final amount is fixed when the booking is confirmed.
• Payment is made by card via a payment link. The Owner does not receive or store card details.
• Companies can sign a rental contract and pay by bank transfer.

4. Check-in, check-out and guests

• Check-in after 15:00, check-out by 10:00. After check-out the house is prepared for the next guests, so late check-out is only possible by prior arrangement with the Owner if the dates are free. Other check-in times are also agreed in advance.
• Minimum stay: 2 nights; longer minimums may apply on holidays and in some seasons, as shown on the website.
• Maximum 8 guests. Our staff will meet you and help you settle in.
• Long stays by arrangement.

5. Cancellation and refunds

• Cancelled at least 14 days before arrival: 100% refund.
• Cancelled 7–14 days before arrival: 50% refund.
• Cancelled less than 7 days before arrival, or no-show: no refund.
• Long-stay cancellation terms are agreed separately.
• Refunds are made to the original payment method within 30 calendar days of the request.
• If the Owner cannot provide the house for reasons within their control, the Guest receives a full refund.

6. House rules

• Smoking in the house is strictly prohibited.
• No parties, hen or stag nights, or loud celebrations.
• Open fire only in the BBQ area and the fireplace.
• Fishing in the river by the house is prohibited by local rules (fines apply).
• One pet by prior arrangement, for a fee.
• The attic and utility rooms are not for guest use.

7. Liability

• The Guest is liable for damage caused by them or their companions and compensates the cost of repair or replacement.
• The Owner is not liable for force majeure, actions of third parties, or power or connectivity outages beyond their control.
• The Owner’s liability is limited to the amount paid by the Guest for the booking.

8. Personal data

Personal data is processed in accordance with the Privacy policy on the website.

9. Governing law

These terms are governed by the laws of Ukraine. Disputes are settled by negotiation or, failing that, as provided by Ukrainian law.

10. Changes

The Owner may update these terms by publishing a new version on the website. Confirmed bookings remain subject to the terms in force at the time of confirmation.

11. Contacts

Phone: +380 95 654 66 44. E-mail: mysynevyr@gmail.com.